FAQ - Frequently Asked Questions
Get the answers to the questions that really matter.
Our FAQ's
Find the answers to the questions you really want to know. These are the questions that we get asked that really matter to our customers.
If you have any questions you would like us to answer that are not already covered, please ask us here.
Web Design Questions
It takes approximately 7-10 days on average for us to build a website from start to finish, as long as we have all the information from you. Usually the website will only take longer to complete if we are still waiting for text, images and content from yourself.
Unlimited! You can have a website with as many pages as you want included under the simple pricing we offer. Whether you want a one-page site or 20 pages the choice is yours. We will recommend page amounts to give your site visitors the best user=friendly experience.
Yes. We give you the access and have a range of training material to help you update your own website. This allows you to make changes quicker to your website without having to pay us extra. We do also offer additonal support tickets for any work you require updating.
Our websites are cheaper than the majority of other web design agencies because we believe everybody should have the chance to get online without breaking the bank. We work remotely so we can save money and we work in a small team which saves on staff costs.
The website once you have paid for it will be yours to do as you wish too, for it to stay live you will have to have website hosting which we offer or you can go elsewhere.
We offer one-off and monthly payment plans for all of our website design projects. You pay 60% upfront before we start and 40% when your site is completed when you pay it in a one-off plan. You can also spread it over 12 months and pay monthly but this costs slightly more.
Yes! If your current website is not up to your standard or it is outdated, then we can offer you a redesign. These may take slightly longer to complete to match existing functionalities but we can make it with our team.
We hope that such situations never occur, however, we will work and make changes to your website until you are happy with it and this is all included in the original price.
If you've told us you are happy with the site and then change your mind later down the line, then that is different and we may not be able to offer you anything extra for free.
If your website breaks down it can be for multiple reasons. Such as temorary problems, problems in web hosting etc. There may be a technical error or on rare occassion it could have been hacked. We will help analyse the problem and deliver the best solutions to get you back online as fast as possible.
Currently the majority of websites online are being made on WordPress due to its flexabilty in creating any type of website.
WordPress is very supportive and can make any website without any real restrictions. Creating a website with more credibility and reliability is very important to us which is why we chose WordPress.
We only make WordPress sites at the moment, however, we may start making websites on Shopify or other website software in the future.
Having regular maintenance on a website is essential for it remain secure and up to date.
If we have finished the website design process, we offer a support ticket system to do additonal maintenance and work and if you have hosting with us we will update core elements in the background for you all the time.
We aim to deliver responsive websites across all devices. Whether its an online booking system, browsing etc. More and more people are wanting to do these types of things on the go.
We ensure your website is responsive so everyone gets the best experience on any device.
If there are any issues with the responsiveness of your website, then we can look at changing things to resolve this.
We can offer you a cheap bespoke price to make changes to your exisiting site, however, these changes may take longer if the website wasn't designed by us as we will have to fully access how the site was created before making any changes.
Yes, we ensure all of our websites are responsive and accessible on any device including Apple and Android.
We handle Startups, small and medium sized businesses and can also offer some larger companies a great website.
We understand our client's requirements and work to deliver amazing results for all.
You can use a free website builder such as Wix or similar companies. However, you might not have the full freedom to tweak it to your requirements or standards and it takes you more of your personal time.
We build your websites tailored to your requirements and without the hassle of doing it yourself, allowing you to focus on what really matters, your business.
We have designed multiple websites ranging from informational sites, portfilios to e-commerce online shops.
A well-designed website will increase user experience, which is essential to get more conversions.
When you build your website with a well structured and user friendly design, your customers and visitors will be more pleased about the website and it would drag in more potential customers.
The first step for your online success is to make your website appealing for your customers and visitors. This can only be done by having a well-designed website.
Website Backups Questions
How often you should backup your website files varies depending on the type of website you have and how often you make changes to your site.
If you have an informational website and only make a few changes every month you can probably get away with only backing up your site once a month.
If you're making a few changes a week then we would recommend backing up your website once a week just to be safe.
If you make a lot of changes to your site either every day or every couple of days then you're best backing up daily to ensure you have the latest updates saved.
In short yes, having website backups gives you peace of mind incase something happens to your website.
Whether this is deletion of critical files, changes to the site you didn't mean to make, your site breaking after an update etc.
There are many reasons why we think it is essential to have website backups as they not only save you time if something happens but they also reduce the impact of your site being down.
Without having any website backup plans in place your business could be losing a lot!
You could lose all of your work, the longer you have your website, the more time and money you have probably invested into it. You have content, graphics, plugins, settings, customized code, scripts and marketing funnels that you really don't want to lose.
You could lose money, if your website generates revenue then if it goes down you are losing money or potential customers. The financial losses don't end either when your site has been restored, if your site is down long enough then your customers may start to wonder if it is secure or if you have gone out of business which can lose you lifetime customers.
You can lose time that you can't get back. Think about how long it would take to restore your website back to full working order, this could take you days, weeks or even months! All that time is wasted as you could already have it saved in a backup to restore within a few minutes.
We offer cloud incremental backups. These are stored on a remote server and take up less space than full backups as they only copy new changes instead of the whole website everytime.
We can offer full backups if these are something you're after, but these take longer to complete and take up more storage space, so are a little more costly.
Yes, you can switch between our backup plans for example; if you are currently paying for monthly backups, we can change you over to weekly backups and you will just pay for it on your next bill if you pay monthly or you can cover the difference to pay for the whole year compared to your current plan cost.
Yes, our website backups are encrypted so all of your files, folders and databases are securely stored.
These will also be scanned daily for malware and security monitoring to ensure they are protected.
Website Care Package Questions
Our website care packages combine multiple website services together into one simple plan.
You can get web hosting, backups, business email and more all for one simple annual or monthly price which works out cheaper than buying each service indivudally.
No, you do not need a website care package. However, if you already have a couple of services from us, you may be able to get additional services for cheaper in comparison to buying them indivudally.
We offer 3 different website care packages at the moment, each with varying levels of service.
If you don't want everything in one package but it has something else you want then you can customise your own website care package with whatever you require.
You can use the contact form here to get a quote for your bespoke website care package.
Yes, our plans include a set amount of support tickets worked out at an hourly rate per ticket.
If your website care package or origjnal web design plan don't have enough support tickets in them, then you can contact us to increase this limit for an additonal cost.
Our support tickets are worked out at £20.00 per hour (or per ticket).
A support ticket allows you to get additional work completed after the website design has been finished.
Do you want to add content to one of your website pages? Or maybe you want to create an entirely new page.
A support ticket allows you to get this work done without you worrying about doing it yourself.
Yes, all of our website care packages work out cheaper than buying the services individually.
They also have a couple of additional services that are not yet available to purchase on their own, giving you unique access.
Content Creation Questions
Content creation also known as copywriting is the process of creating different forms of media that appeal to your target audience.
For example; we can provide the content for your webpages if you're not sure of the text you want.
We can provide blog posts for your business if these are something you don't want to spend time doing yourself.
You can get stock images added to your site if you don't have images to upload yourself or want higher quality images.
Anything on your website is classed as content, we can create most things.
No, you do not need content creation, only get it if you want it.
It can save you time from not doing it yourself and it can also be tailored to what you're specifically looking for, but it is not a neccessity.
Yes, you're the expert in your line of business. You can create any content for your website and we can either implement it for you or you can add it yourself.
If you choose not to do it yourself then it can save you time that you can use for other things.
This depends entirely on the type of content that is required.
If you need a few images this probably won't take too long. However, if you require blog posts then these may take longer due to more work being put into them to get them just right.
If you would like us to do your content creation then you can have as much as you want. However, the more you have created, the more it will cost you overall.
You will need to think about what you really need and the most cost effective amount to results.
All we really require from you before starting to create your content will be the ideas.
If you require a blog post, give us the topic you want us to write about.
If it's images you need, tell us the type of images or colours you're after etc.
We can usually create content with only a few bits of information.
Hosting & Domain Questions
We will give you the option of hosting the website yourself or hosting through ourselves. Usually we would recommend letting us manage the hosting for you, as most of our website design plans include hosting within them for a year for free.
Depending on the hosting service provider and the type of hosting you choose, the cost can vary. There are a lot of options to choose from so finding the most suitable hosting type and provider can be difficult.
We offer high performing hosting for an affordable price which integrates with our website design process seamlessly.
Web hosting is a service that allows you to publish your website files to the Internet. A web host or hosting provider is a web hosting business that provides the storage space, web server resources and other technologies required to get your site hosted.
SSL known as Secure Socket Layer, is a security protocol used to protect data as it is transmitted between devices on the internet.
SSL certificates indicate the presence of this technology being used by a website. Most online shoppers and visitors will rarely stay on your site unless you have an SSL certificate.
We recommend that you use HTTPS as this is showing your website visitors that your website is secured using an SSL certificate.
If you only have HTTP then you run the big risk that many website visitors will instantly click away from your site, losing you potental customers.
A domain name is a unique collection of characters related to your website, something that is easily remembered, such as your business name.
It is what your website visitors will type in to get to your website every single time, so the shorter the better as they are easier to remember.
If you already have a domain then that is fine. If you have one which suits your business then we can proceed with using it.
You can either host it on another provider or transfer the domain to us and we can link the website to it that way.
We can assist in transferring if that's the way you want to go.
Your domain name is the first thing visitors will see when they visit your website. It's the name they'll type into the address bar to access your content. It's essential to buy a domain before you launch your website.
We look after your domain name if you host through us so you don't have to worry about anything.
Choosing the right domain name for your business can be tricky, we recommend you choose a domain name which expresses your brand, business or organisation.
Usually your business name will be your best choice as it literally embraces your who brand identity.
The answer is yes and no. Our web hosting offers some amazing protection against threats to your website which keep out the vast majority of hackers.
However, there is always a tiny chance that a hacker can get into your site regardless of how much security you have.
Our protection and security methods are tried, tested and are up there with some of the very best, so you don't have to worry about your site. We have you covered.
Business Email Questions
Business email addresses are those that use your company's domain name, such as you@yourcompany.co.uk.
As these email accounts resonate with your business they not only make you seem more professional but, your customers will be able to identify you easily.
Whilst having a business email isn't 100% needed, it is pretty essential as it allows your customers to identify you easily.
Having business email helps to establish your online business identity and enhance your credibility with your current and future customers.
Email's can start taking up a lot of storage space when you have been using a mailbox for a while. Business email storage is the storage space used to store your emails.
Having too little storage can mean you fill your mailbox up too quickly and have to constantly delete emails to free up space.
We offer 30-50GB of email storage which is enough for even a high volume email account for many many months if not years.
An email alias is a free email address connected to your main email account, it allows people to send emails to the alias and it gets sent to your actual email address instead.
For business purposes you can have multiple alias pointing towards your mailbox such as info@yourcompany.co.uk or support@yourcompany.co.uk so you can advertise these email addresses as a point of contact for your business without spending extra on more email accounts.
We provide 2 kinds of business email accounts to our customers.
We offer a standard simple business email accessible online and mobile devices for a cheaper price.
Or we offer Microsoft 365 plans which we will manage and setup on your behalf that not only have business email but also business office apps to help you grow further.
Microsoft 365 is the productivity cloud designed to help you pursue your passion and run your business. More than just apps like Word, Excel, PowerPoint, Microsoft 365 brings together best-in-class productivity apps with powerful cloud services advanced security in one.
Get professional email and calendaring to reach customers and coworkers wherever work takes you.
Store, access and share files from anywhere with online cloud storage included.
Keep your team on the same page with group chat, online meetings and calling etc.
Grow your business with Microsoft 365.
Email SPAM commonly known as junk email refers to unsolicited email messages, usually sent in bulk to a large list of recipients.
SPAM can be sent by real humans, however, the majority are sent by a group of infected computers.
If not properly filtered and deleted regularly it can fill your email inbox quite quickly.
It can be quite dangerous as most senders of SPAM are trying to trick potential victims into downloading malicous software, sharing their personal data or sending them money.
We have leading SPAM protection to stop the vast majority of SPAM from even reaching your business email inbox.
With our Microsoft 365 plans you get:
- Word for creating documents.
- Excel for complex data and spreadsheets.
- PowerPoint for creating polished presentations.
- Outlook to manage your email, calendar and more.
- Microsoft Teams to meet, chat, call and collaborate.
- OneDrive to save, access, edit and share your files.
Get access to these either on the web or with the downloadable desktop apps depending on the plan you choose.
Whilst you don't need office apps, they can help make the everyday part of your business simpler.
You can work better by utilising the leading office app abilities, allowing you to get on with the everyday.
A shared mailbox is a mailbox that multiple users can use to read and send email messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts.
A distribution group (sometimes called a distribution list) are used when you want to send emails to a group of people without wanting to type each indiviudal recipient's name every time.
They can be used for people who share common work which relies on them communicating frequently or as a way to forward email quickly to multiple email addresses.
SEO Questions
Search engine optimisation (SEO) is a set of processes used to improve a website's visibility in search engine results pages, such as Google.
By improving rankings for relevant search queries (commonly known as keywords), you can get more organic unpaid traffic to your website.
Most businesses need SEO to do better because it gets you out to more potential customers.
You can use pay-per-click advertising alongside SEO or on it's own, however, they tend to be less cost-effective compared to SEO.
Click-through rates are usually higher when using SEO compared to PPC (Pay-Per-Click).
- Average Click-through rates for paid results = 1.8% on desktop and 0.02% on mobile
- Average Click-through rate for SEO results = 45.1% on desktop, 43.1% on mobile
SEO is unpaid whereas pay per click means you pay for every click onto your website.
SEO works by making your website aligned with what search engines and their users are looking for and how they look for it.
For example Google uses website crawlers to look at the web, you need to make these crawlers able to access your content properly by using SEO.
Search engines look at many factors and signals including the wording of your query, relevance, usability, sources and location are just a few. Each of these are used to determine your ranking for your chosen search terms.
The time to rank on Google and ranking high on Google can vary dramatically for different websites.
When launching a new website it can take up to a year for Google to fully determine where your site should rank. In this time you are likely to see a large fluctuation in rankings.
The time it takes for your site to rank higher depends on how many resources you allocate and the level of competition for the given keywords.
Rankings can also be limited by your brand's overall authority. Whilst it may only take a couple of months to rank high for niche terms it can take years to rank high for very competitve terms.
Social media does not directly affect your Google rankings as Google does not take shares, followers, or engagements into consideration when determining website rankings.
However, social media marketing can have an indirect impact on SEO.
People who engage with your brand on social media may be more likely to search for your brand on Google which in turn engages with your search results.
Social media allows you to collect feedback as well as metrics that can help you work out the best SEO strategy such as content topics your potential customers engage with the most.
Simply put your website speed affects your SEO. Page speed is a direct ranking factor used by search engines like Google, however, page speed can also have an indirect affect on your rankings if it is slow due to bounce rates and reduced dwelling time.
Users on average will leave a website if it is taking too long to load after a few seconds, search engines notice this and rank your website lower if there are a lot of bad user experiences.
Google PageRank is a Google algorithm that measures the importance of webpages based on quality and quantity of links pointing to them.
It considers links going to a website as votes and pages that have more high quslity links are usually considered as more important and ranked higher in search results.
Keywords (also known as keyphrases or search queries) are words and phrases that users type into search engines to find information on a particular subject.
SEO uses keywords in webpage content as a way of ranking higher in search results for the same keywords.
Any term used in a search engine whether it is a singular word or a longer phrase or sentence are considered keywords.
For example the word "Flower" is a keyword but so is the multi-word phrase "Which flowers grow in a forest". The search results changes based on how specific the keyword is.
The short simple answer is yes, it does. However, having a blog isn't a ranking factor itself.
Blogging is good for SEO because it helps with multiple things that are important ranking factors. When you have a blog which is updated often with high quality posts that are relevent to your target audience, it can make a massive difference to how your overall website performs in search engines.
Blogging keeps your website fresh and current as it keeps your website updated often. If you go to a website which hasn't been updated in a while then it can make you lose trust in the information on there.
Blogs can also increase a users time on your webpage. Google for example has a number one priority of giving users relevant helpfui information to their searches. If someone searches for something, clicks the first link but then backs out, this tells Google that that site is not at helpful as it once thought. On the other hand if someone stays on a webpage for a longer period of time that tells Google that the site is infact very helpful.
A blog can help your SEO incredibly well, find out all the reasons below:
Find Out More
General Questions
We accept bank transfer or debit and credit card payments.
You can choose to pay for most of our services by one-off payment for website design or either an annual or monthly payment for our other services.
No, as much as we would love to work with everyone, we will only work with businesses and entrepreneurs who we think we can help to the best of our ability.
There are some businsesses which may need a more complex website designed which we are unable to offer so we wouldn't be able to work with them.
No, we offer our services to anyone in the U.K. regardless of location.
We locally service Rugby, Northampton, Coventry and Henley-in-Arden. However, we can offer our services nationally due to the nature of our buisness.
No, all of our meetings will be done remotely either over the phone, through Microsoft Teams or through email / messages.
It is very rare that we NEED to meet people face to face as technology allows u to do so much in a small space of time that we don't think face to face meetups are neccessary.
Not usually, social media is not a part of our web design process. However, we are always looking at making your life easier for your business and social media management may be something we introduce as a new service in the future.
In the meantime if you would like us to do this for you, we can discuss and create a unique package that suits you.
Yes and no, currently we are not offering logo design as a proper service.
However, we do have some designers within our team that are happy to create logos for your business.
If this is something you would like then we can arrange a unique package just for you.
Web Design Questions
It takes approximately 7-10 days on average for us to build a website from start to finish, as long as we have all the information from you. Usually the website will only take longer to complete if we are still waiting for text, images and content from yourself.
Unlimited! You can have a website with as many pages as you want included under the simple pricing we offer. Whether you want a one-page site or 20 pages the choice is yours. We will recommend page amounts to give your site visitors the best user=friendly experience.
Yes. We give you the access and have a range of training material to help you update your own website. This allows you to make changes quicker to your website without having to pay us extra. We do also offer additonal support tickets for any work you require updating.
Our websites are cheaper than the majority of other web design agencies because we believe everybody should have the chance to get online without breaking the bank. We work remotely so we can save money and we work in a small team which saves on staff costs.
The website once you have paid for it will be yours to do as you wish too, for it to stay live you will have to have website hosting which we offer or you can go elsewhere.
We offer one-off and monthly payment plans for all of our website design projects. You pay 60% upfront before we start and 40% when your site is completed when you pay it in a one-off plan. You can also spread it over 12 months and pay monthly but this costs slightly more.
Yes! If your current website is not up to your standard or it is outdated, then we can offer you a redesign. These may take slightly longer to complete to match existing functionalities but we can make it with our team.
We hope that such situations never occur, however, we will work and make changes to your website until you are happy with it and this is all included in the original price.
If you've told us you are happy with the site and then change your mind later down the line, then that is different and we may not be able to offer you anything extra for free.
If your website breaks down it can be for multiple reasons. Such as temorary problems, problems in web hosting etc. There may be a technical error or on rare occassion it could have been hacked. We will help analyse the problem and deliver the best solutions to get you back online as fast as possible.
Currently the majority of websites online are being made on WordPress due to its flexabilty in creating any type of website.
WordPress is very supportive and can make any website without any real restrictions. Creating a website with more credibility and reliability is very important to us which is why we chose WordPress.
We only make WordPress sites at the moment, however, we may start making websites on Shopify or other website software in the future.
Having regular maintenance on a website is essential for it remain secure and up to date.
If we have finished the website design process, we offer a support ticket system to do additonal maintenance and work and if you have hosting with us we will update core elements in the background for you all the time.
We aim to deliver responsive websites across all devices. Whether its an online booking system, browsing etc. More and more people are wanting to do these types of things on the go.
We ensure your website is responsive so everyone gets the best experience on any device.
If there are any issues with the responsiveness of your website, then we can look at changing things to resolve this.
We can offer you a cheap bespoke price to make changes to your exisiting site, however, these changes may take longer if the website wasn't designed by us as we will have to fully access how the site was created before making any changes.
Yes, we ensure all of our websites are responsive and accessible on any device including Apple and Android.
We handle Startups, small and medium sized businesses and can also offer some larger companies a great website.
We understand our client's requirements and work to deliver amazing results for all.
You can use a free website builder such as Wix or similar companies. However, you might not have the full freedom to tweak it to your requirements or standards and it takes you more of your personal time.
We build your websites tailored to your requirements and without the hassle of doing it yourself, allowing you to focus on what really matters, your business.
We have designed multiple websites ranging from informational sites, portfilios to e-commerce online shops.
A well-designed website will increase user experience, which is essential to get more conversions.
When you build your website with a well structured and user friendly design, your customers and visitors will be more pleased about the website and it would drag in more potential customers.
The first step for your online success is to make your website appealing for your customers and visitors. This can only be done by having a well-designed website.
Hosting & Domain Questions
We will give you the option of hosting the website yourself or hosting through ourselves. Usually we would recommend letting us manage the hosting for you, as most of our website design plans include hosting within them for a year for free.
Depending on the hosting service provider and the type of hosting you choose, the cost can vary. There are a lot of options to choose from so finding the most suitable hosting type and provider can be difficult.
We offer high performing hosting for an affordable price which integrates with our website design process seamlessly.
Web hosting is a service that allows you to publish your website files to the Internet. A web host or hosting provider is a web hosting business that provides the storage space, web server resources and other technologies required to get your site hosted.
SSL known as Secure Socket Layer, is a security protocol used to protect data as it is transmitted between devices on the internet.
SSL certificates indicate the presence of this technology being used by a website. Most online shoppers and visitors will rarely stay on your site unless you have an SSL certificate.
We recommend that you use HTTPS as this is showing your website visitors that your website is secured using an SSL certificate.
If you only have HTTP then you run the big risk that many website visitors will instantly click away from your site, losing you potental customers.
A domain name is a unique collection of characters related to your website, something that is easily remembered, such as your business name.
It is what your website visitors will type in to get to your website every single time, so the shorter the better as they are easier to remember.
If you already have a domain then that is fine. If you have one which suits your business then we can proceed with using it.
You can either host it on another provider or transfer the domain to us and we can link the website to it that way.
We can assist in transferring if that's the way you want to go.
Your domain name is the first thing visitors will see when they visit your website. It's the name they'll type into the address bar to access your content. It's essential to buy a domain before you launch your website.
We look after your domain name if you host through us so you don't have to worry about anything.
Choosing the right domain name for your business can be tricky, we recommend you choose a domain name which expresses your brand, business or organisation.
Usually your business name will be your best choice as it literally embraces your who brand identity.
The answer is yes and no. Our web hosting offers some amazing protection against threats to your website which keep out the vast majority of hackers.
However, there is always a tiny chance that a hacker can get into your site regardless of how much security you have.
Our protection and security methods are tried, tested and are up there with some of the very best, so you don't have to worry about your site. We have you covered.
Website Backups Questions
How often you should backup your website files varies depending on the type of website you have and how often you make changes to your site.
If you have an informational website and only make a few changes every month you can probably get away with only backing up your site once a month.
If you're making a few changes a week then we would recommend backing up your website once a week just to be safe.
If you make a lot of changes to your site either every day or every couple of days then you're best backing up daily to ensure you have the latest updates saved.
In short yes, having website backups gives you peace of mind incase something happens to your website.
Whether this is deletion of critical files, changes to the site you didn't mean to make, your site breaking after an update etc.
There are many reasons why we think it is essential to have website backups as they not only save you time if something happens but they also reduce the impact of your site being down.
Without having any website backup plans in place your business could be losing a lot!
You could lose all of your work, the longer you have your website, the more time and money you have probably invested into it. You have content, graphics, plugins, settings, customized code, scripts and marketing funnels that you really don't want to lose.
You could lose money, if your website generates revenue then if it goes down you are losing money or potential customers. The financial losses don't end either when your site has been restored, if your site is down long enough then your customers may start to wonder if it is secure or if you have gone out of business which can lose you lifetime customers.
You can lose time that you can't get back. Think about how long it would take to restore your website back to full working order, this could take you days, weeks or even months! All that time is wasted as you could already have it saved in a backup to restore within a few minutes.
We offer cloud incremental backups. These are stored on a remote server and take up less space than full backups as they only copy new changes instead of the whole website everytime.
We can offer full backups if these are something you're after, but these take longer to complete and take up more storage space, so are a little more costly.
Yes, you can switch between our backup plans for example; if you are currently paying for monthly backups, we can change you over to weekly backups and you will just pay for it on your next bill if you pay monthly or you can cover the difference to pay for the whole year compared to your current plan cost.
Yes, our website backups are encrypted so all of your files, folders and databases are securely stored.
These will also be scanned daily for malware and security monitoring to ensure they are protected.
Website Care Package Questions
Our website care packages combine multiple website services together into one simple plan.
You can get web hosting, backups, business email and more all for one simple annual or monthly price which works out cheaper than buying each service indivudally.
No, you do not need a website care package. However, if you already have a couple of services from us, you may be able to get additional services for cheaper in comparison to buying them indivudally.
We offer 3 different website care packages at the moment, each with varying levels of service.
If you don't want everything in one package but it has something else you want then you can customise your own website care package with whatever you require.
You can use the contact form here to get a quote for your bespoke website care package.
Yes, our plans include a set amount of support tickets worked out at an hourly rate per ticket.
If your website care package or origjnal web design plan don't have enough support tickets in them, then you can contact us to increase this limit for an additonal cost.
Our support tickets are worked out at £20.00 per hour (or per ticket).
A support ticket allows you to get additional work completed after the website design has been finished.
Do you want to add content to one of your website pages? Or maybe you want to create an entirely new page.
A support ticket allows you to get this work done without you worrying about doing it yourself.
Yes, all of our website care packages work out cheaper than buying the services individually.
They also have a couple of additional services that are not yet available to purchase on their own, giving you unique access.
Business Email Questions
Business email addresses are those that use your company's domain name, such as you@yourcompany.co.uk.
As these email accounts resonate with your business they not only make you seem more professional but, your customers will be able to identify you easily.
Whilst having a business email isn't 100% needed, it is pretty essential as it allows your customers to identify you easily.
Having business email helps to establish your online business identity and enhance your credibility with your current and future customers.
Email's can start taking up a lot of storage space when you have been using a mailbox for a while. Business email storage is the storage space used to store your emails.
Having too little storage can mean you fill your mailbox up too quickly and have to constantly delete emails to free up space.
We offer 30-50GB of email storage which is enough for even a high volume email account for many many months if not years.
An email alias is a free email address connected to your main email account, it allows people to send emails to the alias and it gets sent to your actual email address instead.
For business purposes you can have multiple alias pointing towards your mailbox such as info@yourcompany.co.uk or support@yourcompany.co.uk so you can advertise these email addresses as a point of contact for your business without spending extra on more email accounts.
We provide 2 kinds of business email accounts to our customers.
We offer a standard simple business email accessible online and mobile devices for a cheaper price.
Or we offer Microsoft 365 plans which we will manage and setup on your behalf that not only have business email but also business office apps to help you grow further.
Microsoft 365 is the productivity cloud designed to help you pursue your passion and run your business. More than just apps like Word, Excel, PowerPoint, Microsoft 365 brings together best-in-class productivity apps with powerful cloud services advanced security in one.
Get professional email and calendaring to reach customers and coworkers wherever work takes you.
Store, access and share files from anywhere with online cloud storage included.
Keep your team on the same page with group chat, online meetings and calling etc.
Grow your business with Microsoft 365.
Email SPAM commonly known as junk email refers to unsolicited email messages, usually sent in bulk to a large list of recipients.
SPAM can be sent by real humans, however, the majority are sent by a group of infected computers.
If not properly filtered and deleted regularly it can fill your email inbox quite quickly.
It can be quite dangerous as most senders of SPAM are trying to trick potential victims into downloading malicous software, sharing their personal data or sending them money.
We have leading SPAM protection to stop the vast majority of SPAM from even reaching your business email inbox.
With our Microsoft 365 plans you get:
- Word for creating documents.
- Excel for complex data and spreadsheets.
- PowerPoint for creating polished presentations.
- Outlook to manage your email, calendar and more.
- Microsoft Teams to meet, chat, call and collaborate.
- OneDrive to save, access, edit and share your files.
Get access to these either on the web or with the downloadable desktop apps depending on the plan you choose.
Whilst you don't need office apps, they can help make the everyday part of your business simpler.
You can work better by utilising the leading office app abilities, allowing you to get on with the everyday.
A shared mailbox is a mailbox that multiple users can use to read and send email messages. Shared mailboxes can also be used to provide a common calendar, allowing multiple users to schedule and view vacation time or work shifts.
A distribution group (sometimes called a distribution list) are used when you want to send emails to a group of people without wanting to type each indiviudal recipient's name every time.
They can be used for people who share common work which relies on them communicating frequently or as a way to forward email quickly to multiple email addresses.
SEO Questions
Search engine optimisation (SEO) is a set of processes used to improve a website's visibility in search engine results pages, such as Google.
By improving rankings for relevant search queries (commonly known as keywords), you can get more organic unpaid traffic to your website.
Most businesses need SEO to do better because it gets you out to more potential customers.
You can use pay-per-click advertising alongside SEO or on it's own, however, they tend to be less cost-effective compared to SEO.
Click-through rates are usually higher when using SEO compared to PPC (Pay-Per-Click).
- Average Click-through rates for paid results = 1.8% on desktop and 0.02% on mobile
- Average Click-through rate for SEO results = 45.1% on desktop, 43.1% on mobile
SEO is unpaid whereas pay per click means you pay for every click onto your website.
SEO works by making your website aligned with what search engines and their users are looking for and how they look for it.
For example Google uses website crawlers to look at the web, you need to make these crawlers able to access your content properly by using SEO.
Search engines look at many factors and signals including the wording of your query, relevance, usability, sources and location are just a few. Each of these are used to determine your ranking for your chosen search terms.
The time to rank on Google and ranking high on Google can vary dramatically for different websites.
When launching a new website it can take up to a year for Google to fully determine where your site should rank. In this time you are likely to see a large fluctuation in rankings.
The time it takes for your site to rank higher depends on how many resources you allocate and the level of competition for the given keywords.
Rankings can also be limited by your brand's overall authority. Whilst it may only take a couple of months to rank high for niche terms it can take years to rank high for very competitve terms.
Social media does not directly affect your Google rankings as Google does not take shares, followers, or engagements into consideration when determining website rankings.
However, social media marketing can have an indirect impact on SEO.
People who engage with your brand on social media may be more likely to search for your brand on Google which in turn engages with your search results.
Social media allows you to collect feedback as well as metrics that can help you work out the best SEO strategy such as content topics your potential customers engage with the most.
Simply put your website speed affects your SEO. Page speed is a direct ranking factor used by search engines like Google, however, page speed can also have an indirect affect on your rankings if it is slow due to bounce rates and reduced dwelling time.
Users on average will leave a website if it is taking too long to load after a few seconds, search engines notice this and rank your website lower if there are a lot of bad user experiences.
Google PageRank is a Google algorithm that measures the importance of webpages based on quality and quantity of links pointing to them.
It considers links going to a website as votes and pages that have more high quslity links are usually considered as more important and ranked higher in search results.
Keywords (also known as keyphrases or search queries) are words and phrases that users type into search engines to find information on a particular subject.
SEO uses keywords in webpage content as a way of ranking higher in search results for the same keywords.
Any term used in a search engine whether it is a singular word or a longer phrase or sentence are considered keywords.
For example the word "Flower" is a keyword but so is the multi-word phrase "Which flowers grow in a forest". The search results changes based on how specific the keyword is.
The short simple answer is yes, it does. However, having a blog isn't a ranking factor itself.
Blogging is good for SEO because it helps with multiple things that are important ranking factors. When you have a blog which is updated often with high quality posts that are relevent to your target audience, it can make a massive difference to how your overall website performs in search engines.
Blogging keeps your website fresh and current as it keeps your website updated often. If you go to a website which hasn't been updated in a while then it can make you lose trust in the information on there.
Blogs can also increase a users time on your webpage. Google for example has a number one priority of giving users relevant helpfui information to their searches. If someone searches for something, clicks the first link but then backs out, this tells Google that that site is not at helpful as it once thought. On the other hand if someone stays on a webpage for a longer period of time that tells Google that the site is infact very helpful.
A blog can help your SEO incredibly well, find out all the reasons below:
Find Out More
Content Creation Questions
Content creation also known as copywriting is the process of creating different forms of media that appeal to your target audience.
For example; we can provide the content for your webpages if you're not sure of the text you want.
We can provide blog posts for your business if these are something you don't want to spend time doing yourself.
You can get stock images added to your site if you don't have images to upload yourself or want higher quality images.
Anything on your website is classed as content, we can create most things.
No, you do not need content creation, only get it if you want it.
It can save you time from not doing it yourself and it can also be tailored to what you're specifically looking for, but it is not a neccessity.
Yes, you're the expert in your line of business. You can create any content for your website and we can either implement it for you or you can add it yourself.
If you choose not to do it yourself then it can save you time that you can use for other things.
This depends entirely on the type of content that is required.
If you need a few images this probably won't take too long. However, if you require blog posts then these may take longer due to more work being put into them to get them just right.
If you would like us to do your content creation then you can have as much as you want. However, the more you have created, the more it will cost you overall.
You will need to think about what you really need and the most cost effective amount to results.
All we really require from you before starting to create your content will be the ideas.
If you require a blog post, give us the topic you want us to write about.
If it's images you need, tell us the type of images or colours you're after etc.
We can usually create content with only a few bits of information.
General Questions
We accept bank transfer or debit and credit card payments.
You can choose to pay for most of our services by one-off payment for website design or either an annual or monthly payment for our other services.
No, as much as we would love to work with everyone, we will only work with businesses and entrepreneurs who we think we can help to the best of our ability.
There are some businsesses which may need a more complex website designed which we are unable to offer so we wouldn't be able to work with them.
No, we offer our services to anyone in the U.K. regardless of location.
We locally service Rugby, Northampton, Coventry and Henley-in-Arden. However, we can offer our services nationally due to the nature of our buisness.
No, all of our meetings will be done remotely either over the phone, through Microsoft Teams or through email / messages.
It is very rare that we NEED to meet people face to face as technology allows u to do so much in a small space of time that we don't think face to face meetups are neccessary.
Not usually, social media is not a part of our web design process. However, we are always looking at making your life easier for your business and social media management may be something we introduce as a new service in the future.
In the meantime if you would like us to do this for you, we can discuss and create a unique package that suits you.
Yes and no, currently we are not offering logo design as a proper service.
However, we do have some designers within our team that are happy to create logos for your business.
If this is something you would like then we can arrange a unique package just for you.
Interested in having a website designed for you? Talk to us today.
Get in touch with us today either through our contact form or by sending us an email at inquiries@ctrlaltcomplete.co.uk.
Other Web Design Services
Take your website to the next level with more of our website services.
