Privacy Policy

Last updated: April 2026

1. Who We Are

CtrlAltComplete is a web design agency based at Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ. We provide website design, hosting, support, and business email services. For any privacy-related queries, contact us at design@ctrlaltcomplete.co.uk or call 0121 794 3680.

2. Information We Collect

We may collect the following personal data:

• Contact form submissions: Name, email address, phone number, and message content when you enquire about our services.
• Service selection data: The type of service you are interested in (e.g., web design, hosting, support packages, business email).
• Analytics data: Anonymised usage data collected via Google Analytics, including pages visited, time on site, browser type, and device information.
• Cookies: Small files stored on your device to improve your browsing experience (see Section 7).

3. How We Use Your Information

We use the data we collect to:

• Respond to your enquiries and provide quotes for our services.
• Deliver and manage the services you have purchased from us.
• Send you relevant communications about your project or account.
• Improve our website and services based on usage patterns.
• Comply with our legal obligations.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Consent: When you submit the contact form or accept cookies.
• Contractual necessity: When we need your data to deliver services you have purchased.
• Legitimate interests: To improve our website and services, provided this does not override your rights.

5. Data Retention

We retain your contact form submissions for up to 24 months after your last interaction with us, or for the duration of any active service agreement. Analytics data is retained in anonymised form for up to 26 months. You can request deletion of your data at any time.

6. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics: Website usage analytics (anonymised). Google Privacy Policy
• Resend: Email delivery service for contact form notifications. Resend Privacy Policy

7. Cookies

Our website uses cookies for the following purposes:

• Essential cookies: Required for the website to function correctly (e.g., cookie consent preference).
• Analytics cookies: Google Analytics cookies to help us understand how visitors use our site. These are only set if you accept cookies via our consent banner.

You can withdraw your cookie consent at any time by clearing your browser cookies and revisiting the site. You can also control cookies through your browser settings.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten").
• Restrict or object to processing of your data.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at design@ctrlaltcomplete.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted connections (SSL/TLS), secure data storage, and restricted access to personal information.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.