Question 1

How long does it take to build a website?

Accepted Answer

It takes approximately 7-10 days on average for us to build a website from start to finish, as long as we have all the information from you. Usually the website will only take longer to complete if we are still waiting for text, images and content from yourself.

Question 2

How many pages do I get with my website?

Accepted Answer

Unlimited! You can have a website with as many pages as you want included under the simple pricing we offer. Whether you want a one-page site or 20 pages the choice is yours.

Question 3

Can I update the website myself when it's live?

Accepted Answer

Yes. We give you the access and have a range of training material to help you update your own website. This allows you to make changes quicker without having to pay us extra.

Question 4

Why are you so cheap?

Accepted Answer

Our websites are cheaper because we believe everybody should have the chance to get online without breaking the bank. We work remotely to save money and work in a small team which saves on staff costs.

Question 5

Is the website mine when it is finished?

Accepted Answer

The website once you have paid for it will be yours to do as you wish. For it to stay live you will need website hosting which we offer or you can go elsewhere.

Question 6

Do you offer a payment schedule?

Accepted Answer

We offer one-off and monthly payment plans. You pay 50% upfront before we start and 50% when completed for one-off plans. You can also spread it over 12 months and pay monthly.

Question 7

Will my website be mobile-friendly?

Accepted Answer

We aim to deliver responsive websites across all devices. Whether its an online booking system, browsing etc. We ensure your website is responsive so everyone gets the best experience on any device.

Question 8

Who hosts the website?

Accepted Answer

We will give you the option of hosting the website yourself or hosting through ourselves. Usually we would recommend letting us manage the hosting for you, as most of our website design plans include hosting within them for a year for free.

Question 9

How much does hosting cost?

Accepted Answer

Depending on the hosting service provider and type of hosting you choose, the cost can vary. We offer high performing hosting for an affordable price which integrates with our website design process seamlessly.

Question 10

What is web hosting?

Accepted Answer

Web hosting is a service that allows you to publish your website files to the Internet. A web host provides the storage space, web server resources and other technologies required to get your site hosted.

Question 11

What is SSL?

Accepted Answer

SSL (Secure Socket Layer) is a security protocol used to protect data as it is transmitted between devices on the internet. SSL certificates indicate the presence of this technology being used by a website.

Question 12

What is a domain name?

Accepted Answer

A domain name is a unique collection of characters related to your website, something easily remembered like your business name. It's what visitors type in to get to your website.

Question 13

What is a website support package?

Accepted Answer

Our website support packages combine multiple website services together into one simple plan. You can get web hosting, backups and more all for one simple annual or monthly price.

Question 14

Do I need a website support package?

Accepted Answer

No, you do not need a website support package. However, if you already have a couple of services from us, you may be able to get additional services for cheaper in comparison to buying them individually.

Question 15

Can I customise my website support package?

Accepted Answer

We offer 3 different website support packages at the moment, each with varying levels of service. If you don't want everything in one package you can customise your own website support package.

Question 16

What does support allow me to do?

Accepted Answer

Support allows you to get additional work completed after the website design has been finished. Whether adding content to pages or creating entirely new pages, website support allows you to get this work done.

Question 17

What is business email?

Accepted Answer

Business email addresses are those that use your company's domain name, such as you@yourcompany.co.uk. These email accounts make you seem more professional and help customers identify you easily.

Question 18

Why do I need business email?

Accepted Answer

Whilst having a business email isn't 100% needed, it is pretty essential as it allows your customers to identify you easily and enhances your credibility with current and future customers.

Question 19

What is an email alias?

Accepted Answer

An email alias is a free email address connected to your main email account. It allows people to send emails to the alias and it gets sent to your actual email address instead.

Question 20

What is Microsoft 365?

Accepted Answer

Microsoft 365 is the productivity cloud designed to help you run your business. More than just apps like Word, Excel, PowerPoint, it brings together productivity apps with powerful cloud services.

Question 21

How do I pay for my website services?

Accepted Answer

We accept bank transfer before and after the website has been completed, or monthly if you select a monthly payment plan. You can choose one-off payment for website design or annual/monthly for other services.

Question 22

Do you only serve customers in Redditch?

Accepted Answer

No, we offer our services to anyone in the U.K. regardless of location. We locally service Redditch, Birmingham, Rugby, Northampton, Coventry, and Henley-in-Arden, but we can offer services nationally.

Question 23

Will you meet me face to face?

Accepted Answer

No, all of our meetings will be done remotely either over the phone, through Microsoft Teams or through email/messages. Technology allows us to do so much that we don't think face to face meetups are necessary.

Question 24

Can you design a logo for my business?

Accepted Answer

Yes and no, currently we are not offering logo design as a proper service. However, we do have some designers within our team that are happy to create logos for your business. Contact us for a unique package.

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